Refund & Cancellation Policy

The short version

• Lab tests are fully refundable until a sample is collected.
• Reschedule any collection slot free of charge up to 12 hours before it starts.
• All purchases are one-time payments — there is no subscription and nothing auto-renews.
• Approved refunds go back to your original payment method via Razorpay.

1. Lab tests & scans

• Cancel any time before your sample is collected (or before your scan appointment begins) for a 100% refund — no questions asked.
• Once a sample has been collected or a scan performed, the test is in progress at our partner laboratory and can no longer be refunded.
• If our phlebotomist or partner lab misses your confirmed slot and it cannot be reasonably rescheduled, you are entitled to a full refund.

2. Memberships

• A membership is fully refundable until you first use it — that is, until your first sample is collected or your first physician consult takes place, whichever happens first.
• After first use, refunds are pro-rated at our reasonable discretion based on the services already delivered (tests processed, consults held).
• Memberships are one-time purchases and never auto-renew.

3. Reschedules

• Collection slots and consults can be rescheduled free of charge up to 12 hours before the scheduled time, from your dashboard.
• Missing a slot without rescheduling does not by itself forfeit your purchase — contact us and we will help you rebook.

4. Failed, duplicate or excess payments

• If money is debited but your order does not complete, the amount is refunded automatically to the original payment method — typically within 5–7 business days, depending on your bank.
• Duplicate charges for the same order are refunded in full.

5. How refunds are processed

• Approved refunds are initiated within 48 hours of approval and processed by Razorpay to your original payment method.
• Banks typically take 5–7 business daysto credit the amount (UPI is usually faster; card refunds can take up to your card issuer's cycle).

6. How to cancel or request a refund

1. In the app: open the order and choose Cancel, or
2. Email team@getrocketfuel.app with your registered email and order reference.

We confirm every cancellation and refund by email. If anything about a refund looks wrong, reply to that email and we will sort it out.

7. Contact

HealthRx Ventures Private Limited — team@getrocketfuel.app. See also our Terms & Conditions and Privacy Policy.